24 questions,answered honestly.

Every app is priced per user per month in AED, and the price is published openly on the per-seat pricing page for every Octavion app. You pay for the apps you switch on and the seats you actually use, and you can add or remove either at any time. There is no quote process and no minimum contract.

No. There is a 7-day trial of the full platform, after which a subscription is required. We would rather say that plainly than advertise a free tier that quietly expires.

Your workspace and its data stay intact. Subscribe to carry on, or export what you have entered. Nothing is deleted the moment the trial expires, and no card is charged automatically without you choosing a plan.

Yes. The apps are sold separately, and many teams start with only a CRM that logs calls and WhatsApp automatically or only a cloud call center on a Dubai number, then add the ERP later. When they do, everything already shares one login and one customer record.

From the Team page inside your workspace. Adding a seat takes effect immediately so a new hire can start the same morning; removing one takes effect at the next billing cycle.

Yes. Sales and purchases post with 5% UAE VAT, the tax accounts are configured during onboarding, and invoices show the VAT breakdown in AED. The detail is on the Dubai ERP page covering VAT, invoicing and stock.

Yes, and per user rather than per company: one colleague can work in Arabic with right-to-left layouts while another works in English. Phone greetings can be recorded in both, and the AI assistant that answers your phone in Arabic understands and replies in either language.

Yes. Payroll runs produce WPS-ready output for UAE salary transfers, alongside leave, attendance and end-of-service handling — see WPS payroll and HR for UAE companies.

Yes. The call center connects to UAE SIP trunks from local carriers, so your customers see and dial a local number rather than a foreign one. International VoIP providers connect the same way.

AED by default, with multi-currency handling for the customers and suppliers who invoice in something else. Subscriptions themselves are always billed in AED.

Octavion hosts and maintains the platform for you, so there is no server for your team to patch. Each customer’s workspace is isolated — its own database, its own files, its own call recordings — and never shares a table with another company’s records.

Yes. Customers, leads, invoices, contacts and mailing lists can be exported at any time from inside the product, and we will provide a full export on request if you decide to leave. Details are in the privacy policy covering what we collect and why.

Yes. Databases and files are backed up daily and copied to separate offsite storage, so a failure in one place cannot take the copies with it.

Recording is optional and set per queue. Recordings belong to your workspace and are visible only to the roles you allow: an agent sees their own calls, a supervisor sees the team’s. Announce recording to callers where your policy requires it — the greeting step exists for exactly that.

Yes. Roles decide which apps open and which records appear inside them. An agent is scoped to their own work rather than the whole company, which matters more than most teams expect on the day someone leaves.

The workspace is created within minutes of signing up. A realistic first week looks like company details and users on day one, data import next, and phone numbers once your carrier provisions the trunk — that last step depends on them, not on us.

Yes. Customers, suppliers, items, contacts, leads and opening balances import from spreadsheets. Because the apps share one platform you migrate once, rather than once per tool and then again for the integrations between them.

Yes — onboarding, call-flow configuration, data import and team training, in Arabic or English. Book a live demo with the Dubai team and we will walk through your actual workflow rather than a generic slide deck.

Yes. More than a hundred guides cover every screen and option at the Octavion documentation portal, and each product links to the relevant article from inside the app.

It transcribes and summarises calls, flags sentiment and topics, drafts quality scores for review, and answers spoken questions about your live business data. It works only inside your own workspace — there is no shared pool of customer data across companies.

Yes, and this is the part most CRMs only claim. Clicking a number originates a real call through your own call center: your headset rings first, then the customer. When the call ends it logs itself on the customer record with direction, duration, outcome and recording.

Yes. Messaging runs on the official WhatsApp Business Platform by Meta using your own credentials, not an unofficial gateway that can vanish overnight — see the WhatsApp Business API app for UAE sales teams.

Yes. The workspace runs in a mobile browser and agents can take and place calls from a phone, which matters for teams who are not at a desk all day.

Clinics, retail and e-commerce, logistics, professional services and hospitality are the most common — see how UAE clinics, retailers and logistics firms run on one platform. The system is configured to your business rather than sold as a fixed vertical edition.