Complete Platform
Every feature real.
Zero placeholders.
No mockups, no coming-soon. Everything below is running in production today — and every screen is explained, option by option, in 130 documentation guides.
44
CC Screens
12
ERP Modules
130
Docs Guides
7
Channels
Call Center & Telephony
Enterprise-grade cloud telephony that designs, answers, records, and learns — on infrastructure you control.
Call Flow Designer
Hours, greetings, menus, callback, voicemail, CSAT — one no-code page that saves itself
Voice Previews
Hear every prompt exactly as callers will, with playback speed control
Virtual PBX
Extensions, ring groups, voicemail, and SIP trunk management
IVR & Language Menus
Bilingual keypad menus routing to your own queues
Call Queues
Hold music, position announcements with pace control, overflow
Queue Callback
Callers keep their place and hang up — agents get the request
Voicemail to Email
After-hours messages arrive as audio attachments in your inbox
Phone Book
Company directory with per-contact call history, outcomes, and notes
Preferred Agent Routing
Repeat callers ring the agent who knows them — live on your line
Call Recording
Automatic recording with playback, download, and permissioned delete
Supervisor Panel
Listen, whisper, and barge into live calls
Live Wallboard
Real-time queues, agents, and calls on the big screen
Auto-Dialer
Campaign lists with Phone Book import and caller-ID selection
CSAT Surveys
Keypad ratings collected after every answered call
Dispositions
Your own call-outcome dictionary, editable per account
Call Blocking & Caller ID
Blacklists and outbound number rules
AI & Voice Intelligence
The Octavion AI engine works across the whole platform — and you can simply talk to it.
Voice Assistant
Speak Arabic or English — it opens screens, answers, and acts
Real Phone Verbs
Dials after repeating the number for your yes; transfers live calls
Voice ERP Actions
Create customers, items, and invoices — hands free
Cross-Session Memory
It remembers your last conversations and the last number you dialed
Auto Call Analysis
Every completed call transcribed, summarized, and sentiment-scored
AI QA Prefill
Quality evaluations drafted from real transcripts — honest N/A when unproven
Script Compliance
Adherence checks against your scripts on real conversations
Coaching Insights
Per-agent strengths and improvements from analyzed calls
Call Tracking & Marketing Attribution
Know exactly which ad, keyword, or campaign drove every call.
Call Tracking Numbers
Assign unique numbers per marketing source
Dynamic Number Insertion
Swap numbers per website visitor automatically
Source Attribution
Every call linked to its channel, keyword, and campaign
Callback Widget
Embeddable click-to-call for your website
Form Tracking
Web form submissions with source data
Conversion & ROI
Cost-per-lead and return dashboards
Lead Generator
Visitor capture straight into the Call Center
Ads Integration
Connect your ad accounts for spend and conversions
Omnichannel Messaging
Reach every customer on the channel they prefer — safely, on official APIs.
WhatsApp Business
Official WhatsApp Business Platform — send, receive, templates
WhatsApp Campaigns
Bulk messaging with template management — no unofficial gateways, ever
Missed-Call Follow-up
Automatic WhatsApp message to missed callers, in your words
Meta Inbox
Facebook and Instagram conversations in one view
Live Chat
Website chat widget with team inbox
Email Campaigns
Newsletters and drip campaigns with your own sender
In-Platform Notifications
Push and in-app alerts across every product
CRM & Sales Pipeline
Full customer relationship management — with the call center wired straight in.
Click-to-Call
Click a number in the CRM — your headset rings, then the customer
Auto Call Logging
Every call appears on the customer record within minutes
Leads From Calls
One click turns a caller into a duplicate-safe lead
Leads Management
Capture, score, assign, and nurture leads
Deals Pipeline
Kanban and list views with stage tracking and forecasting
Contacts & Organizations
360° records with complete history
Tasks & Notes
Follow-ups and context attached to every record
Assignment Rules
Territories, SLAs, and saved views per team
Enterprise Resource Planning
A complete ERP with 12 integrated modules on one database.
Selling
Quotations, sales orders, delivery notes, invoices
Buying
Purchase orders, supplier management, procurement
Accounting
General ledger, P&L, balance sheet, tax reports
Inventory
Multi-warehouse stock with serial & batch tracking
HR & Payroll
Employees, attendance, leave, payslips — WPS ready
Projects
Task management, timesheets, and profitability
Manufacturing
BOM, work orders, and production planning
Healthcare
Patient management, appointments, and clinical records
Assets
Fixed asset tracking with depreciation schedules
Quality
Inspection procedures, QC checklists, and compliance
Support
Ticket management with SLAs and escalation
Analytics & Dashboards
Real-time visibility that tells the truth — unmeasured metrics stay unmeasured instead of showing a fake zero.
Live KPI Overview
Answer rates, SLA, sentiment, and agent status in real time
Personal Chart Boards
Drag, resize, and restyle charts — saved to your account, on any device
Chart Styles
Flip any card between area, bar, line, and donut looks
Agent Performance
Per-agent KPIs, rankings, and coaching
Call Analytics
Detailed metrics with charts and export
Reports Library
Equal-tile report areas across the operation
Print-Ready Reports
One-click printable summaries — even by voice
KPI Drill-Down
Click any metric to see the underlying data
Platform & Experience
Enterprise-grade infrastructure wrapped in an experience your team will actually enjoy.
RBAC Permissions
Per-page role-based access control
Team & Seats
Invite users and buy seats yourself, straight from Settings
Personal Menu Order
Every user drags the sidebar into their own order
One Login (SSO)
A single sign-in opens every product — no second passwords
Dark & Light Themes
One toggle, synced across all products
Arabic & English
Bilingual interface, IVR, and AI
Docs Portal
130 guides at docs.octavion.ae — every option explained
In-App Help
Guides one click away inside CRM and Settings
Workflow Builder
Visual drag-and-drop automation
REST API & Webhooks
Full API access for custom integrations
Ready to lead
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