Support

Stuck on something?Start here.

Three ways to get an answer, in the order that usually works fastest. All of them reach the same team in Dubai.

Fastest

Search the guides

More than a hundred articles cover every screen and option, each one written against the live product rather than a generic manual. Most questions are answered before you finish typing them.

Open the documentation →

For account issues

Raise it from inside your workspace

Signed in, the Help menu opens a ticket attached to your account, so we can see the tenant, the app and the seat without asking you to explain your setup twice.

Sign in to your workspace →

Before you buy

Talk to the team in Dubai

Pricing, migration, telephony numbers, or a walkthrough of your actual workflow rather than a slide deck. We answer in Arabic or English.

Book a demo or ask a question →

What people usually ask

I cannot sign in
Use the password reset on the sign-in screen first. If your account is new and the invitation has expired, ask your company’s administrator to resend it from the Team page — administrators can also clear a stuck two-factor device there.
My phone line is not ringing
Check the trunk status on the Telephony settings page: a number that has just been provisioned by your carrier can take a day to register. The Smart Call Center page explains how numbers, queues and routing fit together.
A number in a report looks wrong
Tell us the report, the filter and the figure you expected. Most reporting questions turn out to be a date range or a company filter, and we would rather check than guess.
I need to add or remove a seat
Both are self-service on the Team page in your workspace — a new seat is usable immediately, a removed one stops billing at the next cycle. See how per-seat pricing works.
I want my data out
It is yours. Customers, leads, invoices, contacts and lists export from inside the product at any time, and we will produce a full export on request.
Something is broken and it is urgent
Say so plainly in the first line of the ticket and name what is blocked — a stopped phone line and a cosmetic misalignment do not deserve the same queue position.

Nothing here matches? Write to the team directly · read the full FAQ

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