Legal

Data Deletion

How to remove your data from Octavion · Last updated: 12 October 2026

You can remove the data Octavion holds about you at any time. This page explains how, for a single social media account connected to Octavion Publisher, for data received from a social network, and for an entire Octavion workspace. It complements our Privacy Policy.

1. Disconnect a social media account from Octavion Publisher

Octavion Publisher lets your business schedule and publish posts to the social media accounts you connect (for example Facebook Pages, Instagram, LinkedIn, X, YouTube, Google Business Profile, TikTok, Pinterest or Telegram). To disconnect one:

  1. Sign in to your Octavion Workspace at app.octavion.ae and open Octavion Publisher.
  2. In the list of channels on the left, open the menu of the channel you want to remove and choose Delete Channel. If the channel still has scheduled posts, delete those posts first. (Disable Channel only pauses it.)
  3. The channel stops publishing immediately and disappears from your workspace. Posts already published on the social network stay there until you delete them on that network.
  4. To have the stored access token and all data received from that account erased permanently, send us a deletion request as described in section 3.

2. Remove Octavion Publisher from the social network itself

You can also revoke our access directly at the social network, at any time and without contacting us:

  • Facebook and Instagram — on Facebook go to Settings & privacy → Settings → Business integrations (or Apps and websites), select Octavion Publisher and choose Remove. On Instagram go to Settings → Website permissions → Apps and websites.
  • LinkedIn — Settings → Data privacy → Permitted services, then remove Octavion Publisher.
  • X — Settings and privacy → Security and account access → Apps and sessions → Connected apps, then revoke access.
  • Google (YouTube, Business Profile) — myaccount.google.com → Security → Your connections to third-party apps & services, then remove Octavion Publisher.
  • TikTok, Pinterest and others — use the “connected apps” or “security” section of that network's settings.

When access is revoked, Octavion Publisher can no longer use the account. To also delete the data we already received from it, follow section 3.

3. Ask us to delete your data

Send an email to hello@octavion.ae with the subject “Data deletion request” from the email address linked to your account, and tell us:

  • the workspace (company) name, and
  • what to delete: a specific connected social account (name of the Page or profile), your personal user account, or the whole workspace.

We confirm receipt within 2 business days and complete the deletion within 30 days. We delete the access tokens, profile information (name, identifier, picture), scheduled and draft posts, uploaded media and analytics we received from the social network for that account, and send you a confirmation by email. If we need to keep anything for a legal reason (for example invoices), we tell you what and for how long.

4. Deleting a whole workspace

When a subscription ends, an administrator of the workspace can request deletion as described above. Workspace data — including Publisher channels, posts and media — is deleted within 30 days of the request. Encrypted backups expire automatically on their normal rotation and are not restored except to recover from a disaster.

5. Contact